Customer Policy
All Sales Are Final. By completing a purchase with Laura's Boutique & Bridal, you acknowledge and agree to the following terms:
We do not accept returns on any merchandise, including but not limited to bridal gowns, evening wear, prom dresses, and accessories. Once an item has been purchased, it cannot be returned for a refund or store credit.
All payments are final and non-refundable. This includes full-price purchases, deposits, and special orders. Refunds will not be issued for change of mind, incorrect sizing, or personal circumstances.
Exchanges are not permitted under any circumstances. We encourage all customers to confirm sizing, color, and style details prior to completing a purchase. Our stylists are available by appointment to assist with fittings and selections.
In the rare event that an item arrives damaged or defective, please contact us within 48 hours of delivery. We will review the matter on a case-by-case basis. Original packaging and documentation must be retained, and photographic evidence of the damage may be required.
Special orders, custom alterations, and made-to-measure items are non-cancellable, non-returnable, and non-refundable once production has commenced.
Need Assistance?
Our team is committed to ensuring you love your selection. We encourage all customers to book a private appointment for professional fitting and styling guidance before purchasing. Book an appointment online or contact our boutique with any questions prior to checkout.
This policy is subject to change without prior notice. Last updated July 2026.
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